FAQ – DiecastVn.com
❓ Frequently Asked Questions (FAQ) – DiecastVn.com
1. Can I order from DiecastVn.com if I live outside Vietnam?
Yes. We ship worldwide to over 200 countries and regions.
2. How long does international shipping take?
Estimated delivery times:
- Asia: 7–14 business days
- Europe & North America: 10–20 business days
- Other regions: 14–25 business days
(Note: Delivery times may vary depending on customs clearance and local couriers.)
3. Do you offer express shipping?
Yes. We partner with DHL, FedEx, UPS, and EMS for express shipping upon request. Please contact us for an exact quote.
4. What payment methods do you accept?
We only accept PayPal (preferred for international buyers)
5. How is the shipping cost calculated?
Shipping fees are calculated based on actual weight and destination address. The cost will be shown before checkout.
6. Will I have to pay customs duties or import taxes?
Possibly. International orders may be subject to customs duties, VAT, or import taxes depending on your country’s regulations. Buyers are responsible for these charges.
7. What happens if my order is lost or damaged?
We guarantee:
- Full refund if your package is lost in transit.
- Secure packaging with bubble wrap and protective materials.
- If your order arrives damaged, please send photos within 48 hours and we’ll assist with a replacement or refund.
8. Are your products authentic?
Yes. All diecast cars and figures sold on DiecastVn.com are 100% authentic and original, sourced directly from trusted brands (Hot Wheels, Kaido House, MiniGT, Tarmac Works, Tomica, etc.).
9. Can I order rare or limited edition items?
Yes. We regularly update our store with Limited, Event, Chase, and Exclusive editions. Some rare items may require a deposit or direct confirmation for availability.
10. How can I contact customer support?
You can reach us via:
- Email: diecastvn.com@gmail.com
- WhatsApp: +84938585567
- Facebook/Messenger: Thinh Lee
We’re always here to help as soon as possible. Thank you.